We guarantee you will love your art, or you may return it for a refund!
If you are not fully satisfied with the artwork you, may return the item within 30 days after receipt of your shipment for a refund of the original purchase price less shipping, insurance and applicable service fees. We cannot exchange items damaged during shipping and we cannot accept items returned after 30 days of receipt.
Returns must meet all of the following criteria:
– Contact us for a return approval number.
– Art must be received by us within 30 days of your receipt.
– Art must be sent in the original undamaged packaging.
– Art must be in original resalable condition.
– Art must be shipped with full insurance covering the original price.
– Damaged items will be refused.
– No returns will be accepted after 30 days.
All returns will be credited unless otherwise specified. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.
As these items are of growing value quality fine art, please ensure that your return is very carefully packaged in the same manner as it was delivered to you. Therefore, we expect to receive your return in the same condition as it was when it left. We will not honour returns should the item arrive back in poor condition.
If the box containing the artwork appears to be damaged upon its arrival, refuse acceptance of the delivery and then contact us to let us know that the shipment arrived damaged. If, however, you open the package and find the artwork damaged, please contact the shipping service who will advise you on your options. Do not discard the original packaging.
Please note that, unless reported immediately upon receipt, damaged artwork will not be accepted for return. Please, take a photo of package conditions before opening the package if you suspect that the artwork inside might be damaged or if you notice that the package has been broken or mistreated. This information is required for insurance claim purposes.
Any artwork that is received damaged must be reported to us and the carrier at the time they are received. We will ship you another item to replace the damaged one as soon as all carrier insurance paperwork is processed.
For custom made art pieces, which includes custom created giclees and commissioned paintings, as the details of commissioned artwork are discussed with the client before payment is made, including color schemes, subject matter, and other consultation, all of which happens before artistry is applied to canvas, there are no refunds due to the weeks of extensive effort that goes into each piece. Refunds are given if damage is caused by shipping.